Frequently Asked Questions:
Q:Is FaceLake.com secure?
A:Yes, Yahoo! hosts the store pages, ordering system, and order data. Your credit card information is 100% safe. Click the yahoo badge for more info from yahoo:
Q: What is the warranty?
A: a year
Q: Can I place my order over the phone?
A; No, To avoid unnecessary miscommunication, discrepancy and/or likely delay, FaceLake.com does not accept any phone order, please place your order through our secured online shopping system.
Q: What is the currency of the prices?
A: All prices are in US Dollars.
Q: Do you charge sales tax?
A; No, we do not charge any tax.
Q: What kinds of payment methods you accept?
A: We accept Discover, Visa, American Express, Diner's Club, MasterCard and Paypal, check/money order.
Q: Where do all your products ship from?
A: All orders are shipped from Chicago, USA.
Q:When will you ship my order?
A: We ship all the orders in the same business day.
Q:How long can I receive my order?
A: If you are in USA, it takes 1-5 days. It depends on where you are.
Q: Are your products new?
A: Yes, All our products are brand new. We do not carry any used/refurbised items.